Contacts

Learn what a contact represents and how best to handle them/

A Contact represents an individual your business has or is interacting with, that can be an individual person or a business/group.

Similar to other CRM a contact is based on a unique email address and phone number, you can expand a contact with more details such as names and addresses.

GET /contact/{id}

{
        "id": 47355,
        "emailAddress": "[e-mail]",
        "phoneNumber": "07837489814",
        "organisation": 3,
        "createdAt": "2025-12-19T21:03:25+00:00",
        "updatedAt": "2025-12-21T21:03:27+00:00",
        "referralInvites": [],
        "firstName": "Richard",
        "lastName": "Hull",
        "name": "Richard Hull",
        "timezone": "Europe/London",
        "totalSpend": 51000,
        "lastInteractedAt": "2025-12-21T21:03:25+00:00",
        "totalOrders": 1
    },

Custom fields

Custom fields let you store arbitrary data that doesn't fit the standard contact properties — things like dietary preferences or an external system identifier for example. What custom fields make sense will vary with each business and these can often be setup at the start.

You can manage the custom fields via the admin dashboard or the API and populate the fields for the contact in the same ways.

Read more about custom fields

Activity

Activities are the moments where the contact has interacted with your business, they've logged into the wifi, or made a purchase on your store for example. You can design automated workflows that are triggered by activities occuring to reward behaviour, send communication and more.

Its important that any interaction a contact makes is added, some activities will be automatically generated by the Glu platform and any enabled third-party integrations we've supported such as Shopify, Mews, Lightspeed and more.

Read the full guide on adding activities.